How to Cancel MS Office 365
Want to know how to cancel MS Office 365? This independent guide shows how to cancel your Office 365 (Microsoft 365) subscription, turn off auto-renewal and check refund options. Not affiliated with Microsoft.
To cancel Microsoft 365 (Office 365), sign in at account.microsoft.com/services, go to Services & subscriptions, find your plan, click Manage, then Cancel. For business plans, use the Microsoft 365 admin centre at admin.microsoft.com. If you subscribed through the Apple App Store or Google Play, cancel there instead. You keep access until the end of your paid period.
Cancel before your renewal date
Cancel at least 24 hours before your next billing date to avoid being charged for the next period. After cancellation you retain access until the end of the period you have already paid for.
Cancel a Personal or Family plan
Microsoft 365 Personal and Microsoft 365 Family subscriptions are managed through your Microsoft account.
Sign in to your Microsoft account
Go to account.microsoft.com/services and sign in with the email address linked to your subscription.
Open Services & subscriptions
Click 'Services & subscriptions' in the top menu. All active subscriptions are listed here.
Find your Microsoft 365 plan
Locate Microsoft 365 Personal or Family in the list and click 'Manage'.
Turn off recurring billing or cancel
Click 'Cancel' or 'Turn off recurring billing'. Follow the on-screen prompts to confirm.
Save your confirmation email
Microsoft sends a cancellation confirmation email. Keep it as proof in case of future billing disputes.
Cancel a Business plan (admin centre)
Microsoft 365 Business Basic, Business Standard, Business Premium, and enterprise plans are managed by an administrator through the Microsoft 365 admin centre.
Sign in to the admin centre
Go to admin.microsoft.com and sign in with your admin account.
Go to Billing → Your products
In the left navigation, click 'Billing', then 'Your products'. Find the subscription you want to cancel.
Select the subscription and cancel
Click the subscription name, then select 'Cancel subscription'. Follow the prompts to confirm.
Assign or export data before cancellation
Before cancelling, ensure all users have exported their data (emails, OneDrive files). Access is removed when the subscription ends.
Cancel if you subscribed through Apple App Store or Google Play
If you originally subscribed to Microsoft 365 through the Apple App Store or Google Play Store, you must cancel through that platform — not through Microsoft's website.
Apple (iPhone / iPad / Mac)
iPhone / iPad (App Store)
Open Settings → tap your name → Subscriptions → find Microsoft 365 → tap Cancel Subscription.
Mac (App Store)
Open the App Store → click your name at the bottom left → View Information → Manage (next to Subscriptions) → Cancel.
Google (Android)
Android (Google Play)
Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → find Microsoft 365 → Cancel subscription.
Retailer product keys
If you purchased a one-time product key from a retailer (such as a boxed copy or a digital code from Amazon, Currys, or similar), there is no recurring subscription to cancel. The licence is valid for the period stated on the key. Simply do not redeem a new key when it expires. If you were charged unexpectedly after a retailer purchase, contact the retailer directly.
What happens to your files after cancelling?
When your Microsoft 365 subscription ends, the Office apps (Word, Excel, PowerPoint, Outlook) enter a reduced-functionality mode — you can read documents but not edit them. OneDrive storage is reduced to the free 5 GB tier; files above that limit become read-only and are eventually deleted after 30 days. Download and back up any files you need before your subscription ends. Your Microsoft account and any emails in Outlook.com remain active regardless of your subscription status.
Cancellation confirmed?
If you were charged after cancellation, you may be eligible for a refund. See our refund guide for next steps.
How to Cancel MS Office 365 on the Microsoft Account Page
The quickest way to cancel MS Office 365 is directly through your Microsoft account page. This method works for Personal and Family plans.
Go to account.microsoft.com/services
Open a browser and visit account.microsoft.com/services. Sign in with the Microsoft account email address linked to your Office 365 subscription.
Find your Microsoft 365 subscription
Under "Services & subscriptions", locate your Microsoft 365 Personal or Family plan in the list.
Click Manage, then Cancel
Click "Manage" next to your plan, then select "Cancel" or "Turn off recurring billing" and follow the on-screen prompts to confirm.
Save your confirmation
Microsoft will send a cancellation confirmation email. Keep this as proof in case you are charged again.
If you were charged unexpectedly after following these steps, see our guide on unknown MS Office 365 charges or how to contact MS Office 365 support.
How to Cancel MS Office 365 on Mobile
If you subscribed through the Apple App Store or Google Play, you must cancel through the relevant store — not through your Microsoft account.
Cancel on iPhone or iPad (Apple App Store)
Open Settings on your iPhone or iPad and tap your Apple ID at the top.
Tap "Subscriptions" and find Microsoft 365 in the list.
Tap the subscription and select "Cancel Subscription". Confirm when prompted.
Cancel on Android (Google Play)
Open the Google Play Store app and tap your profile icon in the top right.
Tap "Payments & subscriptions", then "Subscriptions", and find Microsoft 365.
Tap "Cancel subscription" and follow the prompts to confirm.
Frequently Asked Questions
Lalit Monga
Founder & Lead Editor · Office 365 Consumer Voice
Verified against: Cancel a Microsoft subscription — support.microsoft.com (Microsoft official documentation)
This guide is published by Office 365 Consumer Voice, an independent consumer platform. We are not affiliated with Microsoft Corporation. Steps are checked against Microsoft's official support pages — see our Editorial Policy for details.