PM
Priya M.·
Unauthorised charge of $23.88
I received a charge of $23.88 from Global Collect B.V. on behalf of Office 365 without any prior notification or reminder email. I had no idea my subscription was set to auto-renew at this price.
Office 365 Reviews & Complaints From Real Customers
office365consumervoice.com · Updated on 08/01/2026
4.3
Based on 10 verified reviews
Overview & AI Insights
4.3
93% positive · 7% negative
5
3
4
7
3
0
2
0
1
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10 total reviews
Key Takeaways
Office 365 reviews show frequent billing and subscription problems, including charges after cancellation. Many customers request refunds and report difficulty contacting customer service. Expect issues with auto-renew and resolving disputes through support channels.
Negative Feedback / Risk Areas
Recurring customer complaints about unauthorised charges, refund delays, and inability to cancel subscriptions. Poor support access: long holds, broken chat, no reliable phone or email response. Reports of product activation, OneDrive/Teams service failures and high pricing.
Positive Feedback
Occasional notes of helpful agents and successful refunds in isolated cases. Some users report the free or basic Office 365 tier working adequately for everyday productivity needs.
Customer Reviews
MT
Michael T.·
Charged after cancellation — no refund
I cancelled my Office 365 subscription in March but was still charged in April and May. Customer support was unresponsive and I had to dispute the charge with my bank.
SK
Sarah K.·
Good value for everyday productivity
Office 365 works well for my daily tasks — Word, Excel, and Teams are reliable. Had a minor billing issue but support resolved it after a few days.
JR
James R.·
OneDrive sync keeps failing
OneDrive has been unreliable for months. Files fail to sync and I keep losing work. Microsoft support gave me generic troubleshooting steps that did not help.
Collective Action
Turn one complaint into a collective action
A Collective Complaint helps you unite consumers dealing with the same issue — wrong charges, unexpected fees, or misleading promises. It grows stronger with every signature, making it harder to ignore.