Question 1

How do I cancel my Office 365 subscription?

Accepted Answer

Sign in to account.microsoft.com, go to Services & Subscriptions, find your Office 365 plan, and click 'Cancel'. You can also call Microsoft support on 1-800-msn. See our full cancellation guide for step-by-step instructions.

Question 2

Can I get a refund for Office 365?

Accepted Answer

Microsoft offers a 30-day money-back guarantee for most subscription plans. If you are within 30 days of purchase, contact Microsoft support to request a refund. After 30 days, refunds are at Microsoft's discretion and are typically only granted for billing errors or unauthorised charges.

Question 3

Why was I charged after cancelling?

Accepted Answer

This is a common complaint. Possible reasons include: the cancellation was not completed correctly, auto-renewal was still active, or a billing cycle had already started. Contact Microsoft support with your cancellation confirmation and request a refund. If refused, you can dispute the charge with your bank.

Question 4

How do I reset my Office 365 password?

Accepted Answer

Go to login.microsoftonline.com, click 'Forgot my password', and follow the identity verification steps. You will need access to your recovery email or phone number. See our full password reset guide for detailed instructions.

Question 5

How many devices can I install Office 365 on?

Accepted Answer

Microsoft 365 Personal allows installation on up to 5 devices simultaneously. Microsoft 365 Family allows up to 6 users, each with up to 5 devices. Check your specific plan details at account.microsoft.com.

Question 6

What is the Microsoft Office 365 support phone number?

Accepted Answer

The main Microsoft support number for personal and home plans in the US is 1-800-msn, available Monday to Friday, 9am–9pm EST. For business plans, call 1-800-865-9408. See our contact number page for regional numbers.

Question 7

How do I contact Microsoft Office 365 customer service?

Accepted Answer

You can contact Microsoft support by phone (1-800-msn), live chat at support.microsoft.com, or by submitting a ticket via the Microsoft admin portal. Community support is also available at answers.microsoft.com.

Question 8

Is Office 365 Consumer Voice affiliated with Microsoft?

Accepted Answer

No. Office 365 Consumer Voice is a fully independent consumer review and complaints platform. We are not affiliated with, endorsed by, or officially connected to Microsoft Corporation in any way.

Frequently Asked Questions