How to Get an Office 365 Refund
Microsoft offers a 30-day refund policy for most Office 365 / Microsoft 365 subscriptions. Independent guide — not affiliated with Microsoft.
30-Day Money-Back Guarantee
Microsoft's standard policy allows refunds within 30 days of purchase for most subscription plans. After 30 days, refunds are at Microsoft's discretion and typically only granted for billing errors or unauthorised charges.
Contact Microsoft Support
Visit support.microsoft.com or call 1-800-msn. Explain that you want a refund and provide your order number.
Request via Microsoft Account
Go to account.microsoft.com → Order history → Find your purchase → Request a refund.
Provide your reason
Common accepted reasons: charged after cancellation, duplicate charge, product not as described, or within 30-day window.
Escalate if denied
If your refund is denied, ask to escalate to a supervisor. Reference Microsoft's refund policy and keep records of all communications.
Dispute with your bank
If Microsoft refuses a valid refund, contact your bank or card provider to raise a chargeback. Provide evidence of the charge and your cancellation confirmation.
Likely to get a refund
- · Within 30 days of purchase
- · Charged after cancellation
- · Duplicate or unauthorised charge
May be difficult
- · After 30 days (standard renewal)
- · Already used the product extensively
- · No cancellation confirmation